Frequently Asked Questions
(FAQs)
WHAT SOFTWARE DO YOU SUPPORT?
- QuarkXpress
- Adobe InDesign
- Adobe Illustrator
- Adobe Photoshop
- Microsoft Publisher
- Microsoft Office (Word, PowerPoint and
Excel).
We also support the PDF and Postscript (.ps) formats.
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HOW SHOULD I PREPARE AND DELIVER MY
FILES?
- QuarkXpress use "Collect
for Output"
- Publisher use "Pack and Go"
- InDesign use "Package"
- Compress Files if sending via the Internet.
Documents can be saved as Postscript (.ps) or PDF files created
using Adobe Distiller.
All graphic files should be at least 300 dpi and provided
as TIFF or EPS files.
Full color images and photos to be printed in 4 color process
must be prepared in CMYK not RGB. Spot colors should be identified
as Pantone colors and be prepared as spot colors.
A hard copy sample of the document is required so that we
know what your final piece is supposed to look like.
Microsoft Office applications cannot be color separated within
the application. If the documents are to be printed on a printing
press, we must use special procedures and tools. We will attempt
to match the colors as closely as possible.
We are available to help you in preparing your files. So
if you have any questions, please feel free to contact us.
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I OBTAINED A FORMAL QUOTE. HOW LONG
IS IT GOOD FOR?
Quotes are honored for 60 calendar days.
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DO YOU OFFER PRESS CHECKS?
Yes. A customer may request a press check. It is best to
know this when a job is first being entered. Let your coordinator
know how to get hold of you during the day, and how much time
you will need to know in advance of a press check time.
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WHAT ARE YOUR BLEED REQUIREMENTS?
We require a minimum of 1/16" and preferably 1/8"
additional image for bleed area.
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IF I PROVIDE A PRINT OUT FROM MY OWN
PRINTER, WILL YOU MATCH IT?
We suggest that you receive a proof we've generated from
your file off one of our proofing devices for the closest
comparison to end results.
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ONCE I'VE REVIEWED MY PROOF, WHAT NEXT?
A written approval or explanation of alterations/changes
needs to be emailed or faxed and then return your proof to
us.
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IF THERE ARE CHANGES?
In addition to the written explanation of alterations/changes,
mark them up and make it obvious what is to be altered or
fixed & return your proof as soon as possible. State if
you will require an additional proof be sent to you or if
you can approve changes via fax.
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IF THERE ARE NO CHANGES? GREAT!
Still give us written approval & return your proof.
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WHY MUST I SEND MY PROOF BACK ONCE
I'VE REVIEWED IT?
We use your proof as a reference throughout production! Your
proof, once approved, is what we go by as a guide. If you
had changes, it's a way for us to verify updates have been
properly made.
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WHAT IF I HAVE FILM? CAN YOU USE
THOSE?
We may be able to use supplied film if no changes are required.
Proofs will be supplied directly from the film (bluelines)
for your approval.
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